Privacy Policy

 

Date of Completion: 22nd March 2024

Our contact details (Data controller)

Name: Jetsums Ltd

Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

E-mail: hello@jetsums.com

We currently collect and process the following types of information: 

1.   Information you may provide to Jetsums

Most of the personal information we process is provided to us directly by you. This information is essential in order to enable us to provide you or your company with our services. This encompasses any personal information that you provide to Jetsums, for example by:

  • Registering or filling in forms on our website or social media accounts (our “sites”)

  • Scheduling: When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking

  • Corresponding with us by phone, e-mail or otherwise

  • Giving us instructions, to act for you or otherwise

  • Subscribing to any service that we offer

  • Subscribing to any mailing list that we operate

  • Participating in any discussion boards or social media functions on our sites

  • Reporting a problem with our sites, products or services

  • Applying to work with us

The information you give us may include:

  • Name

  • Date of birth

  • Gender

  • Business/company name

  • Job title

  • Profession

  • Contact information such as address, email addresses and telephone numbers

  • Descriptive information such as preferences and interests

  • Financial information such as credit/debit card numbers

  • Information about your business, which is only personal data to the extent that the information actually relates to you

  • If you are applying to work with us, it may include professional qualifications, professional affiliations, education, details about your work and career and a personal description

 

2. Website analytics Information collected by Jetsums

In order for our site to operate effectively, when you visit our site, we may automatically collect the following analytics:

  • Technical information, including the Internet Protocol (IP) address used to connect your device to the internet, your login information, browser type and version, time zone setting, browser plug-in types, plug-in versions, operating system and platform, network and device

  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our sites (including date and time), items you viewed, page response times, download errors, length of visits to pages, page interaction information (such as scrolling, clicks, mouse-overs)

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

 

3. Information we receive from other sources

We may receive information about you from sources other than directly from yourself, which may include social media such as LinkedIn, Facebook, Instagram and Twitter. We may also receive information from partners who we work with, such as other professionals, who may refer you to us, or with whom we may need to co-operate in relation to the work that we do for you for example.

 

4. Data processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting hello@jetsums.com

(b) We have a contractual obligation

(c) We have a legal obligation

(d) We need it to perform a public task

(e) We have a legitimate interest

We use the information that you have given us in the following activities:

  • Where the processing is necessary for us to perform a contract that you are party to, or to take steps at your request prior to entering a contract

  • Where the processing is necessary for compliance with a legal obligation to which we are subject

  • Where processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, provided that your fundamental rights and freedoms are not overridden. Our legitimate interests include the management, marketing and promotion of our business, products and services and the provision of our services

We will process this information to:

  • Carry out our obligations arising from any contracts entered into between you and us

  • Provide and manage your account with us

  • Deliver information, products and services that you request from us

  • Share information about other products and services we or our partners offer that are similar to those that you have already obtained from us or enquired about

  • To provide you, or to permit selected third parties to provide you, with information about products or services we feel may interest you, so long as, where required by law, you have given the relevant consent

  • Notify you about changes to our services, events or other items

  • Carry out market research

  • Ensure that content from our sites is presented in the most effective manner for you and for your device

  • Manage our own legal or risk issues

  • Process job applications submitted to Jetsums, in order to evaluate and manage those applications

  • When you enter into a contract with, or make a request to Jetsums, you are required to provide the necessary information. Otherwise, we may not be able to fulfil the contract or request

  • Administer our sites

  • Manage internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

  • Improve our sites to ensure that content is presented in the most effective manner for you and for your device

  • Allow you to participate in interactive features of our sites if you choose them

  • Support our efforts to keep our sites safe and secure

  • Make suggestions and recommendations to you and other users of our sites about goods or services that may interest you or them

  • We may aggregate multiple sources of data we collect about you from other sources and use this data only for the purposes outlined above

 

5. Cookies and Pixels

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, see our cookie policy.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

 

6. How we store your personal information

Your information is securely stored.

Squarespace, our website host and its affiliated products e.g. Acuity Scheduling, store your data in Tier III data centres across the United States.

The GDPR requires certain safeguards when transferring personal data from outside the EEA, the UK and Switzerland to "third countries," which are all countries outside these protected areas, including the United States. Squarespace is committed to treating personal data received from the EEA, the UK, Switzerland, and elsewhere around the world in a secure and privacy-first way. Squarespace processes personal data in a way that meets the European Commission and UK Standard Contractual Clauses.

Standard Contractual Clauses

Squarespace uses the European Commission Standard Contractual Clauses (also known as Model Contractual Clauses) and the UK’s International Data Transfer Addendum (UK Addendum) as the legal basis for transferring personal data to third countries, including the United States.

The European Commission updated the Standard Contractual Clauses on June 4, 2021, to reflect:

  • How data processing happens in the modern world

  • The requirements of the EU GDPR

  • Recommendations from the European Data Protection Board the Schrems II decision by the Court of Justice of the European Union

On March 21, 2022, the UK’s Information Commissioner’s Office’s updated requirements related to data transfers outside of the UK, including the use of an international data transfer agreement and the UK Addendum to the updated Standard Contractual Clauses, took effect.

Squarespace protect your personal data and have put appropriate technical and organizational safeguards in place to meet these standards.

Data Privacy Frameworks

In accordance with Article 45 of the GDPR, an adequacy decision was adopted for the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework, and the UK Extension to the EU-U.S. Data Privacy Frameworks (each individually and jointly, the “Data Privacy Frameworks”).

Squarespace, Inc. complies with the Data Privacy Frameworks to provide a legal basis for transfers of personal data to Squarespace, Inc. in the US from, as applicable, the EEA, Switzerland and the UK. Squarespace, Inc. has certified its compliance to the Data Privacy Frameworks.

Internally our data is processed and stored using Microsoft products. You can find information relating to their privacy policy at https://privacy.microsoft.com/en-gb/privacystatement.

The data that we collect from you will be stored on our servers or those of our service providers. It will not be transferred to any other destination unless:

To a processor acting on our behalf which is either within the UK or EEA, or a country that the UK or European Union has decided has adequate data protection laws in place, or has provided appropriate data protection safeguards of the sort approved by the UK or European Union and provide effective rights and remedies for you; or you have given consent to us transferring data about you to third parties outside the UK or EEA.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via the internet; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All electronic media storing your personal data will be encrypted. Any hard copies of personal data will be stored in a locked environment.

Length of data storage

Our policy is to ensure that personal data is only stored for as long as is necessary for the purposes set out. This may vary according to the type of information and the specific applicable purpose(s). In determining how long we retain your information for, the criteria that we will take into consideration include our legal obligations, the guidance of relevant UK authorities such as the Information Commissioner’s Office and HMRC, and also tax, accounting, health and safety and employment rules. We can provide you with further details applicable to your data on request – please see below as to how to request this information.

 

7. Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Jetsums Ltd, Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
E-mail: hello@jetsums.com if you wish to make a request.

 

8. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk